Security

In an emergency or life threatening situation, ring Triple Zero  (000)  first, then contact Security.

Security is currently provided by Sentinel Security Group. Their primary role is to protect Jacksons Landing community facilities and common areas.

Security operates 24 hours a day 7 days a week from the Gatehouse (58B Bowman Street).

Tel: 02 8565 9494 or 0497 169 959

Email: security@jacksonslanding.org.au

What they do:

• Provide CCTV security monitoring for common areas
• Record details of onsite contractors so that everyone knows that they can be on site
• Issue contractor keys and monitor contractor movement
• Monitor CCTV and alarms (fire doors, plant rooms, lifts, etc.)
• Attend to noise complaints
• Provide first aid – all officers have first aid certificates – including using the first aid kit and the defibrillator in the Gatehouse. They can also help to get an ambulance to you
• Take tennis court bookings for residents and issue tennis court keys for all bookings. (They cannot take tennis court bookings for non-residents as that requires a payment which must be handled by Resident Services Management)
• Book in and issue visitor car park keys for specific stratas
• Carry out regular patrols of all common areas, plant rooms, fire control, garbage and pump rooms (at least one complete patrol every 24 hours) covering most buildings and common areas
• Carry out street patrols of the Estate
• Report all property damage to Estate Management
• Set up and remove lift mats prior to and at the completion of moves
• Complete pre- and post-inspection forms for all moves throughout the Estate, and deal with moves that have not been booked
• Carry out pre- and post-hire Station inspections
• Attend to general emergency situations
• Liaise with police and report suspicious behaviour, stealing and other offences
• Outside Estate Management hours, they can be contacted for urgent matters.

What they CANNOT do:

• They cannot hold resident keys for contractors
• They cannot accept deliveries for residents
• They cannot accept lost property
• They cannot enter anyone’s residence without their approval
• They cannot get involved in any civil disputes, eg domestic disturbances
• They are not the police and cannot arrest anyone. They have no more powers in that regard than any other person
• They cannot do anything about people using the public parks and streets.

Note: Security responsibilities are carried out in accordance with instructions issued by the Community Association. Security do not make the rules.

The security officers work in teams of two – a controller, who stays in the Gatehouse to be readily available, and a rover, who walks or drives around the Estate checking locks, pump rooms, etc and keeping their eyes open for anything of concern.

 

Report a Crime

For emergencies ring 000.

If you are the victim of a crime, you should immediately report it to the police on 02 9265 6499, and also our security officers on 02 8565 9494. The security guards cannot detain anyone, but they monitor the Estate, and it is useful for them to be aware of any incidents.

You can download detailed advice about contacting the police.

 

Noise

If unreasonable noise is generated from another apartment or the common area of the building, contact the Gatehouse through your intercom or by ringing 02 8565 9494. A security guard will attend and may ask the resident to reduce the volume. If the security guard does not think the noise level is unreasonable, or if the noise continues, residents are advised to contact a Council Ranger on 1300 651 301, or the police on 000. Security will raise an incident report for the strata committee of your building.

If you experience continued issues from the same source, email the strata manager of the building the noise is coming from with your strata plan number and unit or lot number, and the nature of your complaint.

There are restrictions on noise in the Station, but it is difficult to restrict noise from public areas outside the Station. Security officers have authority to request patrons to keep noise levels down both within the Station and on the forecourt.

For noise from ships anchored/moored in the harbour, the Port Authority have a 24/7 complaint line – 02 9296 4962. You can call this any time and the Port Authority will investigate and action accordingly.